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CharityVillage Campus Custom Courses

This policy relates to courses that have been developed specifically for CharityVillage Campus:

» CHV0010 Grantseeking
» CHV0020 How Fundraising Works
» CHV0030 Proposal Writing

We're so confident in our courses that we offer you an unconditional guarantee:

If you aren't completely satisfied with the quality of our courses, let us know within 30 days and we'll refund your money.

If you have any questions about our satisfaction guarantee, e-mail us at campus@charityvillage.com.

In addition to our custom courses, we've partnered with Serebra Learning Corporation to offer a variety of third-party courses in related management and professional development. Please read the return policy below for third-party courseware refunds:

Serebra Learning Corporation Courses

Applies to all courses with Course Codes beginning with NGE or PL.

Returns, Replacements or Adjustments

Refunds, Replacements or Adjustments will be considered for Technical issues only. There will be no refund based on the content of the course material. To get the look and feel of the courses before you make a purchase, we invite you to access our free Evaluation courses under the Free Course Demos link.

Technical Issues

Technical Support must receive written notification of any issue and be given the opportunity to resolve the issue before a refund, replacement or adjustment will be considered. Serebra Learning Corporation reserves the right to substitute WBT or CD versions of the product.

Web Based Training

For Web based training, requests MUST be received via E-mail by Technical Support within 24 hours of the time of purchase.