Course Code CHV0050
Outline
Description
You need policies and procedures to clearly communicate what your organization wants people to do. They form a framework for how your organization wants to operate.
You've got to have policies and procedures, but it isn't always easy to know where to begin. It's hard to imagine that learning about writing effective policies and procedures could be interesting and fun, but this course is both!
The CharityVillage Campus Writing Effective Policies and Procedures course will take you about 2 hours to complete on your own. This program will motivate you and give you the tools to get going and do a great job.
Audience
Designed for anyone who has responsibility for writing, developing, or implementing policies and procedures for their organization.
Prerequisites
None
Objective
Upon successful completion of this course students will be able to:
- Define policies and procedures
- Determine when you need policies and procedures
- Write effective policies and procedures
- Make policies and procedures more user-friendly
- Create practical manuals
- Implement policies and procedures effectively
Topics Include
- What is a policy?
- Board policies vs. management policies
- What is a procedure?
- What is an important issue requiring a policy or a procedure?
- When is it okay to leave policies and procedures unwritten?
- How to create a new policy or procedure
- The steps in creating a policy or procedure
- Sample policy and procedure formatting
- Simple writing techniques
- How to set the right tone
- User-friendly layout and appearance
- Physical design considerations
- Getting compliance – getting people to use your policies and procedures effectively
- How to make updates and changes to policies and procedures
Duration
2 hours
Minimum Requirements
Windows:
Windows 98 SE or newer operating system
Microsoft Internet Explorer 5 or Mozilla Firefox Web Browser
Macromedia Flash Player 7
Windows Media Player 9
Adobe Acrobat PDF Reader
Internet connection (Broadband suggested)
Minimum screen resolution of 800x600, 1024x768 or higher recommended
Sound card and speakers or headphones recommended
Macintosh:
Mac OS X 10.2 or newer operating system
Apple Safari or Mozilla Firefox Web Browser
Macromedia Flash Player 7
QuickTime 5
Adobe Acrobat PDF Reader
Internet connection (Broadband suggested)
Minimum screen resolution of 800x600, 1024x768 or higher recommended
Speakers or headphones recommended
Media
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